CX

I think about customer experience and customer experience through three lenses: how do we enhance our brand, how do we maximize retention, and how do we use both to grow customer accounts?

Beyond the basics.

Did you know according to Challenger, sales experience drives 53% of customer loyalty? And, brand perception and quality drives another 20%. I've built my career upon these practices — and grow my teams this way, too.

I've managed tens-of-millions of dollars of customer value. My customer initiatives measure growth in the double-digit percentage gains.

And, I know how to close.